Knowledge Base

Real-time & two-way help center. Educate both your customers and staff by creating a help center related to your brands, products and services to reach higher level of satisfactions.

Knowledge base

Knowledge Base is a part of your widget section where you address common concerns, questions or objections that customers have.

  • Please follow the steps for setup: Knowledge Base

Add knowledge base

  • Please follow the next steps for setup: Knowledge Base-> Add Knowledge Base
  1. Click Add button
  2. Insert Title for knowledge base
  3. Insert description
  4. Choose brand to link
  5. Choose a custom color
  6. Choose language
  7. Click Save

Manage knowledge base

  • Please follow the next steps for setup: Knowledge Base-> Add Knowledge base-> Manage Knowledge Base

*Manage Created Knowledge Base

Add category

  • Please follow the next steps for setup: Knowledge Base-> Add Knowledge Base->Add Category
  1. Add Category to created Knowledge base
  2. Insert Name for category
  3. Insert description
  4. Choose icon
  5. Click Save

Add article in category

  • Please follow the next steps for setup: Knowledge Base-> Add Knowledge Base->Add Category->Add Article
  1. Insert Frequently Asked Question
  2. Brief summary of content answer
  3. Insert content answer
  4. Select Status
  5. Click Save

You may add article in each category.

You can use Knowledgebase script to install on your webpage or inside the messenger or both. There are different installation case of Knowledgebase form. Go to instruction.

Last updated on by Jason-2020